Shipping policy
Shipping Policy
Thank you for shopping with PawsNest! Here's everything you need to know about how your order gets to you.
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Times & Rates We ship from our fulfillment centers located in the United States.
- United States: 5–9 business days — FREE on orders over $50, otherwise $4.95 flat rate
- Please note: delivery times are estimates and may vary slightly during peak seasons or due to carrier delays.
Order Tracking Once your order ships, you'll receive a tracking number by email. Tracking updates may take 24–48 hours to appear after shipment.
Wrong Address Please double-check your shipping address at checkout. If you notice an error, contact us at support@mypawsnest.store within 12 hours of placing your order and we'll do our best to correct it before shipment. We are unable to redirect orders once they have shipped.
Lost or Delayed Packages If your order hasn't arrived within 15 business days, contact us at support@mypawsnest.store and we'll investigate with the carrier and make it right — whether that's a replacement or a refund.
Questions? Reach us anytime at support@mypawsnest.store.